Www.pinelopistore.gr is the online store of exhibition and distribution of products and services through the Internet of the Greek company E. AND E. KONSTANTOPOULOU G.P. (Tax Identification Number: 082897898), based in Vyronos 25 Lamia Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of its online store E. AND E. KONSTANTOPOULOU G.P., located at www.pinelopistore.gr Make sure you agree to the following terms and conditions because your further use and browsing of the above website www.pinelopistore.gr implies the explicit and unreserved your consent and consent with them.

  1. Terms

E. AND E. KONSTANTOPOULOU G.P. reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and transactional manners. E. AND E. KONSTANTOPOULOU G.P. undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.

  1. Information provided & Products

E. AND E. KONSTANTOPOULOU G.P. is committed to the completeness and validity of the information provided on the website of www.pinelopistore.gr, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product it has, as well as the accuracy of the data regarding the provided , from the online store of E. AND E. KONSTANTOPOULOU G.P., services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

  1. Limitation of Liability

E. AND E. KONSTANTOPOULOU G.P. no guarantee can be provided for the availability of the products, but it guarantees the timely information of the final consumers about their non-availability. E. AND E. KONSTANTOPOULOU G.P. is responsible only for deceit and gross negligence, in case of delay in the delivery of ordered products and for information it provides or services it provides through its website. The online store of E. AND E. KONSTANTOPOULOU G.P. is not responsible for any technical problems that may arise to users when they attempt to access the Website and during it and are related to the operation or compatibility of their own infrastructure with the use of the Website. Also E. AND E. KONSTANTOPOULOU G.P. has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

  1. Intellectual property rights

The website www.pinelopistore.gr, is the official website of E. AND E. KONSTANTOPOULOU G.P.  All content on the websites, posted by E. AND E. KONSTANTOPOULOU G.P. including images, graphics, photos, drawings, texts, services and products are the intellectual property of E. AND E. KONSTANTOPOULOU G.P.. and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the content of the websites is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of E. and E. KONSTANTOPOULOU G.P. or any other legal proprietor of the above copyrights. The names, images, logos and insignia that represent E. AND E. KONSTANTOPOULOU G.P. and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive marks and distinctive features of E. AND E. KONSTANTOPOULOU G.P. and / or www.pinelopistore.gr and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the websites www.pinelopistore.gr should in no way be construed as a transfer or assignment of their license or right of use.

  1. User Obligations

The users of the websites www.pinelopistore.gr accept that they will not use them and the online store of E. AND E. KONSTANTOPOULOU G.P. to post, publish, email or otherwise transmit any Content that is illegal, harmful, threatening, offensive, defamatory, defamatory, vulgar, obscene, libelous, violates the privacy of others, or implies racial, ethnic or other discrimination, may harm minors in any way, may not be transmitted in accordance with law or contractual or managerial relationships ( violates any patent, trademark, trade secret, copyright or other proprietary property, contains software viruses or any other code, file, or program designed to interrupt, cause damage, or destroy or obstruction of operation Any computer software or hardware, intentionally or unintentionally violating applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.

  1. Confidentiality of Transactions

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All the information transmitted by the user / member to E. AND E. KONSTANTOPOULOU G.P. are confidential and E. AND E. KONSTANTOPOULOU G.P. has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. E. AND E. KONSTANTOPOULOU G.P. does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority. In the event that E. AND E. KONSTANTOPOULOU G.P. uses third parties to support its systems, ensures confidentiality. You can request any information kept about you as well as their correction in case you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.

  1. Secure Transactions

E. AND E. KONSTANTOPOULOU G.P. recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods (SSL. 2048-bit RSA), to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the Online store of E. AND E. KONSTANTOPOULOU G.P. is achieved by the following method: User identification For your identification, your e-mail and the personal secret security code (password) are used, which every time you enter them, provide you with absolute security access to your personal data. Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of E. AND E. KONSTANTOPOULOU G.P. is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation. Payment Payment by credit card or PayPal is a completely secure payment method for our customers. The company E. AND E. KONSTANTOPOULOU G.P. will never know your card or account information. For the payment of the order, it redirects you to the website of Piraeus bank or respectively to the website of PayPal without coming into contact in any case with the data and data of your credit / debit card. This information is transferred by you using an encrypted connection to Piraeus Bank or PayPal through these secure transaction systems.

  1. Privacy

The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (FGD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH). While browsing the pages of www.pinelopistore.gr and in order to order products, but also to ensure the possibility of contacting you to inform you about our new products, you may be asked to provide information that concerns you (name , profession, email, etc.). Any personal data that you declare anywhere on the pages and services of the website of www.pinelopistore.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of N . 2472/97 on the protection against the processing of personal data, as in force from time to time. The online store www.pinelopistore.gr operates in accordance with applicable Greek and EU legislation and safely keeps your personal data for as long as you are registered in a service of www.pinelopistore.gr which are deleted after its expiration in any way transactional relationship. The personal data that you declare in the online store www.pinelopistore.gr are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction relationship. The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of the law. 2472/1997.

The information we request from you:

Personal information:

Each visitor can browse the online store www.pinelopistore.gr without giving any personal information. We will only need personal information when you become a member and create a user account. At this stage you will only be asked for your e-mail in which you can, if you agree, receive our informative e-mails. If you order products then you must also enter details regarding your transaction with us. Mandatory and necessary information for each transaction is your name, a landline, address (street, city, postal code), shipping address of the order and type of document (receipt). Optionally we ask for information such as mobile phone number (in case we need to contact you directly) and profession.

Create Account:

During the process of creating an account at www.pinelopistore.gr you will be asked to provide some information for your own convenience during the purchase process. By accepting the terms of our website when entering your information, you accept receiving informative emails and offers in the email you stated. You can unsubscribe from the list at any time and stop receiving emails from us. Your email will never be given to third parties and you will use it exclusively for your information about new products, fashion tips and offers.

Cookies:

Www.pinelopistore.gr uses identification traces for a comfortable shopping experience. Session cookies or alphanumeric identification files (session cookies) are used only to identify that you are entering the site, so you do not have to ask for a password on all pages that contain data transaction. If your web browser is configured to reject traces of identification, you will not be able to use the purchasing services of our online store. In this case, you can easily change this setting.

  1. Products’ market

To facilitate your search, we have divided our products into central categories. In each category there are relevant filters that help you narrow down your search easily and quickly. E. AND E. KONSTANTOPOULOU G.P. makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or “human” errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Sales Department at 212 214 4444 or through the contact form of the website. Upon completion of the registration of your order you will receive an automated e-mail which will state the details of your order. You can see the progress of your order through the e-shop in the “Management” link. Generally, in case your order is pending, a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. We invite you to make sure that these e-mails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

  1. Withdrawal / Return – Product Replacement

You have the right to return the products you bought and request their replacement a) in all cases in which with proven fault of E. AND E. KONSTANTOPOULOU G.P. products other than or substantially different from those you ordered were delivered to you b) in all cases where there was a defect in the product

You have the right to return the products you bought and request their replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fifteen (15) days of receipt of the product

You have the right to return the products you bought and request payment of the price you paid us a) in all cases where there was a defect in the product (b) within 15 days of delivery of the product

E. AND E. KONSTANTOPOULOU G.P. is liable for compensation in case of a defect only if it has been caused by its fault, in which case it is not liable for minor negligence.

In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be replaced must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Before each return, it is recommended to consult with E. AND E. KONSTANTOPOULOU OE. In any case, the return and replacement is possible under the following conditions: 1. contact the same day or the next working day with E. AND E. KONSTANTOPOULOU G.P. to state your intention. 2. in case of change of the product within 30 days with another or others up to the amount of the price or with additional price or withdrawal within 14 days according to article 5 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. Etc.).

  1. Order cancellation

The cancellation of the order can be done in the following cases: Before the order is completed, during the electronic ordering process you can remove the quantities of products from your cart by clicking the delete button. If the online order has been completed but the product has not been invoiced / shipped yet, you can call 212 214 4444 and we will undertake the cancellation of your order. In case your order has already been invoiced but you have not yet received it and you wish to cancel it, then contact us immediately at 212 214 4444 and provide the details of your order. We will inform you immediately about all your options. After receiving part of the order and if you do not want the balance to be sent then call us at 212 214 4444 or contact us via the contact form on the website, explaining the reason you wish to cancel the balance of the order. We will inform you immediately about all your options.

  1. Payment methods
  2. Debit / credit card payment

The online store www.pinelopistore.gr cooperates with VIVA WALLET for the payment service with debit / credit cards Payment by credit card is a completely secure payment method for our customers. The company E. AND E. KONSTANTOPOULOU G.P.  will never know your card or account information. When paying for your order, E. AND E. KONSTANTOPOULOU G.P. does not in any way come into contact with your card details and data. This information is transmitted by you using an encrypted connection to the bank through the bank’s secure transaction systems. In case you choose to pay by credit card you must be present at the receipt of your order with your credit card and your ID. In this case the receipt of the order from a third party is not allowed. The same goes if you order on behalf of a company. In this case the card must be corporate and the name of the recipient must be written on the card. When placing an order, the purchase agreement is made after the transfer of your payment is completed.

  1. Payment via PayPal

The online store www.pinelopistore.gr cooperates with PayPal. PayPal payment is a completely secure payment method for our customers. The company E. AND E. KONSTANTOPOULOU G.P.  will never know your account information. To pay for the order, it redirects you to the PayPal website without ever coming into contact with your account details and data. In case you choose to pay via PayPal you must be present at the receipt of your order with your ID. In this case the receipt of the order from a third party is not allowed. The same goes if you order on behalf of a company. When placing an order, the purchase agreement is made after the transfer of your payment is completed.

  1. Order / Delivery of Products / Shipping Costs

Order completion and payment When you place your order, you will see the following message: “Thank you, your order has been successfully registered with PARLxxxxxx number. Please check your email. We have sent you an e-mail with the details of your order. ” Delivery dates and times: Delivery days are from Monday to Friday from 9.00 am to 17.00 pm.

  1. Order delay

Your order may be delayed for the following reasons: – The product has been delayed by our supplier: In such a case, we will contact you to ask if you would like us to deliver your order without this product or to you we suggest an alternative. – The product you ordered has been removed and is no longer available: In this case we will contact you immediately to give you all the alternatives. – In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. – In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. that you have entered are not properly updated.

  1. Transaction currency

The listed currencies are informative and all transactions are made in Euros (€).

  1. Alternative Dispute Resolution

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) which you can see here .

  1. Code of Conduct

The operation of the store is governed by the use of the current “Code of Conduct” which you can see here .

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